FREE SHIPPING ON ORDERS OVER $99

Returns


RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it (original packaging).

To complete your return, we require a receipt or proof of purchase.

Make Your Own orders are non-returnable.

To request a return, contact us at info@mywordportraits.com

 

REFUNDS (IF APPLICABLE)

You will be notified via email once your return is received and inspected. 

In addition, you will be notified that you are either approved or rejected of your refund. If approved, your refund will be processed. A credit will automatically be applied to your credit card, within a certain amount of days depending on your bank.

Make Your Own orders are non-returnable.

To request a return, contact us at info@mywordportraits.com

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have yet to receive a refund, first check your bank account, then contact your credit card company. there may be some delays before your refund is officially posted due to the processing time. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mywordportraits.com

 

DAMAGED GOODS DURING TRANSIT

If your order arrives damaged, please provide us with us with photo evidence of the damage within 7 days of receiving the goods, and we will provide you with a replacement at no extra cost.

Contact us with your issue at info@mywordportraits.com 

SHIPPING

Be advised that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75,  it is advised that you consider using a trackable shipping service or purchase shipping insurance. We can not guarantee that we will receive your returned item.